Customer Service

Packages are generally dispatched within 2 days after receipt of payment and are shipped via DHL with tracking. If you prefer delivery by DHL with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you in order to process your order, and to provide you with the best possible service.

The following applies to any information you provide to us, for example during the registration or ordering process.

You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name and address, to the extent reasonably necessary to provide the services which are available through our website by us, our suppliers, our partners, successors (including the purchaser of the whole or part of our business), associates, sub-contractors or other third parties.

You must ensure that the personal information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details. If there are any changes to the details supplied by you it is your responsibility to inform Babelisk Limited immediately

By accepting these terms and conditions, you agree to the processing and disclosure of the personal information. If you would like to review or modify any part of your personal information then you should contact us on 0161 2412002

All items that are received by courier or any other delivery service MUST be checked on delivery. Any imperfections to packaging must be noted on the Proof of Delivery before you sign for the goods. This ensures that both yourselves and Babelisk are covered should there be any damage to the product inside.

Please feel obliged to note anything on the packaging that you are not fully comfortable with. If we can identify the problems at the outset we can rectify these problems promptly.
If this is not reported and it proves to be a courier fault it will be very difficult to prove that the damage has not occurred after delivery, so we would rather you were covered throughout.

In accordance with Consumer Protection legislation we do allow for a ‘7 day cooling off period’ in which products can be checked in more depth however we would advise to report any problems at your earliest convenience, so the matter can be rectified promptly.

Any products that are faulty or of unsatisfactory condition will be replaced or a REFUND will be granted for the products cost and its delivery.

Please note that any products that you have purchased in error, or have decided within the ‘cooling off period’ that you do not wish to keep, can be returned to us and we will refund you for these providing the product and its packaging is in a condition suitable for re-sale. This will impose a re-stocking charge of 25% which would be deducted from any refund granted, and we would not be liable for any postal or packing charges incurred in having the product returned to us.