LDUK – Telephony Case Study
LDUK Limited is a call centre based in Manchester. Their main route to market is Telesales making outbound calls to mobiles.
LDUK employ roughly 15 – 20 staff who call customers who have recently requested information on loans.
LDUK approached Babelisk Ltd as they wanted to increase productivity and reduce their £5500 monthly telephony costs.
Babelisk Ltd took this challenge on and succeeded in increasing the amount of calls the staff made whilst reducing the costs to £2500 per month.
Productivity: Babelisk Ltd installed a VOIP Auto Dialer into the business which decreased the amount of staff downtime and increased productivity.
Their agents started to make around 300 calls per day with at least 4 hours talk time which had doubled.
Cost reduction: Babelisk Ltd made a significant reduction in the costs by changing the client to a fixed call package and management rate. A VOIP/ISDN hybrid phone system was put in place to make these changes work.
For more information on how you can increase productivity and reduce costs for you’re business please contact Babelisk on 0161 241 2002 ext 899.
